Letters or
Notices Received

Letters or Notices Received

Did you receive a letter or notice? Select the letter or notice you received below for more information.

If the letter you received does not contain a title, how do you determine what type of letter it is?

  • On the bottom left of the letter it will have a CDTFA-#### number for the letter type.
  • Example: CDTFA-1210-DET REV. 2 (9-20)
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Why did I receive this letter?

We have not received the return(s) for the account number and period(s) listed on your letter. Please note that making a payment does not qualify as filing a return. You need to file the return and make a payment to clear the delinquency.

What do I need to do?

  • File the return for the delinquent period(s). You must file the return even if you had zero sales for the period.
  • Make a payment for any amount due.

For assistance logging in, filing a return, or making a payment please view our video tutorials for guidance on how to perform any of these tasks.

What if I am unable to make the payment?

You must still file the return even if you are unable to make the payment. You can submit a payment plan request online by logging in to your account with your username and password or by contacting your local office. If you do not have a username and password, you can register for an online services profile by clicking Sign Up Now and following the instructions.

What if I am no longer in business?

If you no longer need your permit, you can close it out by logging in to your online services account. Under I Want To click More and select Account Closure under the Account Maintenance heading.

Why did I receive this letter?

We closed your permit/license/account because you filed returns showing no business activity for the previous year.

What do I need to do?

Contact your local office for assistance with reinstating your permit/license/account if you are operating and still are required to have a permit/license/account with us.

Note: If you are not operating your business and all returns and payments have been filed, no action is needed.

Why did I receive this letter?

We have not received your return(s) for the period(s) on the account number listed on the notice. We are requesting that you appear for a hearing if you do not file your return(s) and make any required payment(s). You must file the return(s) and make the payment(s) to clear the delinquency. If you clear the delinquency, you are not required to attend the hearing at the time and place listed in your letter.

What do I need to do?

  • File the return(s) for the delinquent period(s). You must file the return(s) even if you had zero sales for the period. If you no longer need your permit, you can close it out by logging in to your online services account. Under I Want To click More and select Account Closure in the Account Maintenance section.
  • Make a payment for any amount due.

For assistance logging in, filing a return, or making a payment please view our video tutorials for guidance on how to perform any of these tasks.

What if I am unable to make the payment?

You can request a payment plan online by logging in to your account with your username and password or by contacting your local office. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

What if I am no longer in business?

If you no longer need your permit, you can close it out by logging in to your online services account. Under I Want To click More and select Account Closure under the Account Maintenance heading.

Why did I receive this letter?

Our records show that you have an outstanding balance for the account(s) and reporting period(s) listed on your letter. Payment is due immediately for any amount not under appeal or protection of the bankruptcy court. A detailed listing of amounts due is included with the letter. The letter shows a summary of taxes, fees, surcharges, assessments, interest, and penalties.

What do I need to do?

You must pay in full unless you are in a payment plan for the amounts listed or any of the amounts are under appeal or protection of the bankruptcy court. You can submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check and include the payment voucher provided with the letter in your envelope. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

California Department of Tax and Fee Administration
PO Box 942879
Sacramento CA 94279-7072

What if I am unable to make the payment?

You can submit a payment plan request online by logging in to your account with your username and password or by contacting your local office. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

Why did I receive this letter?

Our records show that you have an outstanding balance. Additional interest will accrue if the tax and/or fee is not paid in full. Details of the balance due are shown on your letter.

What do I need to do?

You must pay in full unless you are in a payment plan for the amounts listed. You can submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check and include the payment voucher provided with your letter in your envelope. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

California Department of Tax and Fee Administration
PO Box 942879
Sacramento CA 94279-7072

What if I am unable to make the payment?

You can request a payment plan online by logging in to your account with your username and password or by contacting your local office. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions. 

Why did I receive this letter?

This letter is a billing for the amounts that we have determined you owe us.

What do I need to do?

  • Pay the amount due shown on the letter.

Pay the amount due shown on the letter.

You can submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check and include the payment voucher provided in the letter in your envelope. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

California Department of Tax and Fee Administration
PO Box 942879
Sacramento CA 94279-7072

What if I disagree with the amount due?

If you disagree with the amount shown for any reason, you can file a petition online by logging in to your account with your username and password.  If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

What if I am unable to make the payment?

You can request a payment plan online by logging in to your account with your username and password or by contacting your local office. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions. 

Why did I receive this letter?

Our records show you have an outstanding amount due. We are notifying you that we have sent this Notice of Levy (Levy) to the financial institution and/or person listed on the letter. We are requesting payment for your outstanding balance. Additional interest will accrue if the tax is not paid in full.

What do I need to do?

Contact the levying officer listed on the bottom of the first page of your letter to discuss your account.

Additional Resources

Why did I receive this letter?

We received information from U.S. Customs and Border Protection (CBP) indicating that you imported items into California for storage, use, or other consumption in this state during the previous calendar year which may require you to pay use tax.

Generally, if sales tax would apply when you buy physical merchandise in California, use tax applies when you make a similar purchase without tax from a business located outside the state. For these purchases, you are required to pay the use tax separately.

Use tax is due on or before April 15 following the year in which the purchase was made.

What do I need to do?

To respond to this letter online and view the imported items, go to our Online Services webpage.

Click on the Respond to a Letter/Inquiry link under Limited Access Functions and enter the Letter ID and date listed at the top of the letter to proceed.

Customs Statement of Proposed Liability (CDTFA-537)

Why did I receive this letter?

We received information from the U.S. Customs and Border Protection (CBP) indicating that you imported items into California for storage, use, or other consumption in this state during the previous calendar year.  The amount listed on this letter is the tax due for the declared value of the imports for the identified year.

Generally, if sales tax would apply when you buy physical merchandise in California, use tax applies when you make a similar purchase without tax from a business located outside the state. For these purchases, you are required to pay the use tax separately. Use tax is due on or before April 15 following the year in which the purchase was made.

What do I need to do?

  • Visit our Online Services webpage. Click the Respond to a Letter/Inquiry link under Limited Access Functions and use the Letter ID and date listed at the top of this letter to proceed. There you will be able to view the import information.
  • You need to file the return and make a payment for any amount due.

What if I disagree with the amount due?

If you believe use tax is not due, you will still need to file a return, claim an exemption, and upload copies of your supporting documentation. If a return or payment is not received within 15 days from the date of the letter, a Notice of Determination (billing) may be issued to you, as authorized by section 6481 of the Sales and Use Tax Law.

Schedule A Letter (CDTFA-5030)

Why am I receiving this letter?

The Schedule A- District Tax Allocations on your Sales and Use Tax Return for the period(s) indicated on the letter either do not match the locations where you are registered to do business, or the amounts allocated on your return do not match your total reported taxable transactions.

What do I need to do?

Review your return(s) filed for the period(s) listed on the letter and verify if the figures reported were correct and that your taxable transactions were allocated to the correct county and city on Schedule A-District Tax Allocation.

  • If the original return was not correct, please submit an amended return.
  • If the original figures were not correct and you agree with the suggested amount due included in the letter, you may submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions..

If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

California Department of Tax and Fee Administration
PO Box 942879
Sacramento CA 94279-7072

If the return was correct as filed, please respond to the letter with a written explanation to clarify the identified errors. Be sure to include your account number and Letter ID.

What if I have further questions?

Contact us at the telephone number located on the top left of the letter.

Excess Tax Reimbursement Letter (CDTFA-5033)

Why am I receiving this letter?

The return for the period indicated on the letter shows you collected more than the tax and/or fee amount that you reported to us.

What do I need to do?

Review your return filed for the period listed on the letter and verify if the figures reported were correct.

  • If the return is not correct, please submit an amended return.
  • If the return is correct as filed, any excessive collection of tax, fee, or surcharge from your customers cannot be retained by you or your business. For the excess tax collected you can either:
    • Refund the over-collected tax, fee, or surcharge to the specific customer(s) from whom it was over-collected. If you select this option, you should:
      • Maintain detailed records of the refund for audit purposes.
      • Provide a written explanation of how you are resolving the excess tax collection in response to the letter. Please send your letter to the address that can be found on the top left of the letter.
    • Pay the amount stated on the letter. You can submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

      If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

      California Department of Tax and Fee Administration
      PO Box 942879
      Sacramento CA 94279-7072

What if I have further questions?

Contact us at the telephone number located on the top left of the letter.

Questionable Deductions Letter (CDTFA-1641)

Why am I receiving this letter?

One or more of the deductions claimed on your return(s) for the period(s) stated on the letter:

  • Do not appear to match your registered business type
  • Do not appear to be valid non-taxable transactions, or
  • The amount(s) reported do not appear to reconcile with other figures reported on the return(s).

What do I need to do?

Review the deductions claimed on your return(s) filed for the period(s) listed on the letter and verify if the figures reported were correct.

  • If you find the return is not correct, please submit an amended return.
  • If the rest of the return was correct as filed and you agree that the deductions were incorrect, you may pay the amount stated on the letter. You can submit a payment online by logging in to your account with your username and password. If you do not have a username and password, you can register for them by clicking Sign Up Now and following the instructions.

    If you are paying by check, please write your account number and Letter ID (listed on the top right of your letter) on the check. Make your check payable to the California Department of Tax and Fee Administration and mail it to:

    California Department of Tax and Fee Administration
    PO Box 942879
    Sacramento CA 94279-7072
  • If the return was correct as filed, please respond to the letter at the mailing address listed at the top of your letter with a detailed explanation describing the types of transactions included in the deduction(s) in question.
If you still have questions or your notice is not listed here, contact us at the telephone number listed on your notice or letter.