System Requirements for Viewing Media Content on our Website
For help viewing live webcasts or YouTube videos, please see below or visit our Contact Us page to contact a CDTFA information specialist by telephone or e-mail.
Live Webcasts
- Google Chrome v51 and v50, Firefox v47 and 46, Internet Explorer v11 and v10, or Safari for OS X v 10 and v9
- Adobe Flash
- Microsoft Silverlight
- Microsoft Windows Media Player
- Internet connection with 1+ Mbps
- You need to have JavaScript and cookies enabled to use the advanced features of this website. Please consult your browser documentation or consult your network administrator.
- If you have trouble connecting to the live stream, make sure your firewall administrator is allowing requests to go out.
- If you are having issues streaming Windows Media on the Mac platform, please choose the flash option if available.
YouTube Live Stream
YouTube live events require a faster connection and greater processing power to ensure optimal streaming speeds.
- Adobe Flash Player
- Google Chrome v51 and v50, Firefox v47 and 46, Internet Explorer v11 and v10, or Safari for OS X v 10 and v9
- Operating system: Windows 7+, Mac OS X 10.7+, Ubuntu 10+, or Linux OS 11+ (64-bit)
- Internet connection with 1+ Mbps
Make sure to close other tabs, browsers, and programs while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
YouTube Videos
In order to watch YouTube hosted videos, make sure you have the following:
- Adobe Flash Player
- Google Chrome v51 and v50, Firefox v47 and 46, Internet Explorer v11 and v10, or Safari for OS X v 10 and v9
- Internet connection with 500+ Kbps
If you have trouble viewing YouTube videos, temporarily disable popup blocking software installed on your computer to test.
Questions or Comments
If you have a question or comment about this site, please feel free to use our online contact form. If you have an immediate need for assistance, please contact the CDTFA Call Center at 1-800-400-7115.